Frequently Asked Questions
🐓 Customer Service Hours
Welcome to Hen 🐓
We're happy to help you choose your next tie! Please give us a moment to read your message and we will get back to you as soon as possible.
We're here to accommodate you from 10:00am - 5:00pm daily.
🐓 Do you have free shipping?
Yes! Buy 2 or more and get free shipping nationwide!
🐓 What are your payment options?
We accepts payments via Maya using the following methods:
- GCash
- QR PH
- Direct E-Wallets (Maya and ShopeePay)
- Credit Card
- Debit Card
*No Cash on Delivery available*
🐓 How much are shipping fees?
Metro Manila ₱75 - 1 to 3 business days
Luzon ₱75 - 2 to 5 business days
Visayas ₱105 - 5 to 7 business days
Mindanao ₱110 - 7 to 10 business days
Island ₱25 - 10 to 15 business days
🐓 When can I get my order?
You may expect your order to arrive depending on your area:
Metro Manila 1 - 3 business days
Luzon 2 -5 business days
Visayas 5 - 7 business days
Mindanao 7 - 10 business days
Island 10 - 15 business days
Lead time will start once order is confirmed.
🐓 What are your shipping options?
We ship using J&T Express as our logistics partner with the following lead time:
Metro Manila 1 - 3 business days
Luzon 2 -5 business days
Visayas 5 - 7 business days
Mindanao 7 - 10 business days
Island 10 - 15 business days
Lead time will start once order is confirmed.